Refund policy

If you are not satisfied with the product, please contact us by email first. Unauthorized returns will not be accepted. All returned products must be unworn, unwashed, and must retain their original lace (uncut), original texture (intact), packaging, and original gift. Customized products (custom colors, sizes, and head circumferences) are not eligible for return.

Please note:

1. Shipping and customs fees incurred for returns and refunds are entirely borne by the customer. We will arrange the refund after receiving and inspecting the merchandise.

2. Returned items must be unworn, unwashed, uncut, and unstylized (free of makeup stains, deodorant marks, or wear) with the product gifts and packaging attached. Defective items must be reported by email within 30 days of receipt. If not reported, we will not issue a credit. If you received an incorrect item, contact us within 30 days of receiving your package. Email: fr@bequeenwig.com.

3. We do not provide return labels when shipping goods. If you need to return or exchange goods, please contact customer service for the address. Returns and exchanges are not accepted on a collect basis.

4. If the customer refuses delivery and delivery fails, the cost of re-delivery will be borne by the customer.

Refunds:

1. As soon as we receive and inspect your return, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain period. If you no longer use the original card, please contact us in advance.

2. If you have any issues with the order / products / payment, please contact us first. If you return the items without informing us in advance, or if there is no valid reason for the dispute, we will not guarantee your full refund in accordance with the policy.

Cancellation and exchange:

You can cancel your order / item within 2 hours via WhatsApp +86 19928495909 or by customer service email (fr@bequeenwig.com). After 2 hours, it is not guaranteed that you can successfully cancel your order.

We accept order cancellations before shipment. If the order is canceled, you will receive a full refund. If the product has already been shipped, we will not be able to modify / cancel it for you.

If the item in your order has been shipped to France but you would like the same item, please email us at fr@bequeenwig.com or WhatsApp +86 19928495909 with the return information.

Reserved rights regarding returns:

We reserve the right to define and limit, refuse and / or reject returns at any time due to:

1. a history of irregular or excessive returns;

2. A history of irregular or excessive returns involving worn, altered, washed, damaged, or missing items.

3. Potential fraudulent or criminal activity.

Incorrect items sent to us will be considered upon receipt.

Excessive returns: Our customer protection team also handles situations in which a customer's return history may be indicative of fraudulent activity. In these situations, the customer protection team will contact you to discuss the situation and work with you to resolve the issue or determine whether we need to refuse service in the future. Although we never want to reject a customer, we must ensure the safety, well-being, and comfort of all customers worldwide.

1. Customers may cancel their order within 3 hours of confirmation. We will process it within 3 hours and arrange delivery within 24 hours. If the consumer cancels their order before the delivery time and within the cancellation period stated on the website, the order will be canceled.

2. Return address
Name: Bequeenfr
Phone number：+8619928495909
Company Address：2nd Floor, Bus Terminal of Baiyun Cultural Square, Baiyun District
Nation：China
City: Guangzhou
Province: Guangdong
Postcode: 510000


3. If the return is made by the consumer, the shipping costs are borne by the consumer. The exact amount depends on the transport company chosen.
If, for reasons on our part, the goods received are damaged or non-compliant, the consumer is not required to bear the shipping costs.